I bought a addidas gym bag from there and it had a rip on the bottom so I went back the next day to return it. I found another bag that is exactly the same size but diff colors it was $2 more. I went to the cashier to exchange it and asked if they can change the price to what I paid since there is a rip, he told me he needed to ask the head cashier so I hear them talking and she told him " no! It's not our fault that it had a rip in it, she needs to pay the difference !" I could hear her talking loudly, I was toward the front while she was maybe 7ft away! She sounded so rude and loud, but they took it back and I paid the difference which I didn't mind doing that, it didnt hurt to ask, but damn she didn't have to be so nasty about it! he came back and I said well she said no? And he agreed. It's the big black lady that's "head cashier or manager" idk which one she is. She looks mean as hell anyways. I dont think I will go there anymore I rather go to Columbia it's a bigger store. If I could give it no stars I would !
Sometimes clothes and housewares can be a bit crowded and unorganized. Luggage and seasonal items in the front are given attention.
Wasn't clean, alarms have been going off so long the batteries in them were dying and most of their stuff was in clearance because everyone was broken or missing parts.
Seems like they care here but store was little messy. I will say if you are looking for dishware this place has it all.
Today, I was at the Arundel Mills location with my twin boys, ages 16. We went to the counter, and after some small conversation with the cashier about getting a tjmaxx credit card, of which I have, the cashier gave me the total $200. My sons had some hats and Timberland gloves. I asked her how much was the gloves, and she said $14. I told her to take them back, because we were going to the Timberland outlet Black Friday. Before I could get my sentence out, she said to my sons," Y'all dad is Hook Wink and Bamboozling y'all. How he gonna get all his stuff and not get all your stuff. Y'all not gonna say nothing. What kind of father is he? I wouldn't stand for it, etc." Then afterward, she said " I have some good kids" to justify her wrong. I have NEVER BEEN so insulted in my life. After we left, my son asked me why did that lady say all that horrible stuff to me? I went back and asked to speak to the manger. I told him what happen. He apologized. I told him I want to take back everything, because this was painful. He went to the counter, and the insulting cashier came over and said, "Oh he bringing the stuff back already?" LOUDLY, in front of everyone. The manager told her don't say anything. She completely ignored him and had an exchange with me, and she tried to say she didn't say it. As if I made the story up or I was lying. Then she apologized, but the damage was done. She humiliated me in front of my kids and people. I am so offended and hurt. Words cannot explain. This was the worst experience I have ever had in a retail store. I am totally offended. Please don't let what happened to me, happened to someone else!!!!!!
T J Maxx is a US Department Store based in Hanover, Maryland. T J Maxx is located at 7000 Arundel Mills Cir, Hanover, MD 21076, USA.
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