Really disappointed
This is my family's go-to movie theater when we absolutely have to see a movie in large format. For "Star Wars: The Last Jedi", we reserved seats in their XD lounge, complete with recliners and a little fold-out table. Best experience ever. So comfortable and worth every additional penny. This is not a bargain theater, so prepare to shell out around $13-17 for a ticket. However, the experience is outstanding and the staff is pretty helpful there. Food is standard overpriced cinema food - suggest that you have a meal beforehand in the mall. We have frequented this location quite a bit and bathrooms/theaters have always been clean and well maintained. Never looks shabby or worn. And the Egyptian theme is pretty nifty too!
I like how they have it set up..
But.. they have a bunch of ill mannered children running the place..
I thought the employee's would do their job and ensure a fun and memorable experience for their customer's..
Exceptional customer service oriented experience. The management and staff are friendly and professional. The Cinemark Egyptian 24 Theatre is State Of the Art (5 Stars ⭐️⭐️⭐️⭐️⭐️)!
Great theatre, concession areas are well thought out and allow the foot traffic to flow. With the recent update to their seating, reservations and lounge recliners, the experience in the viewing areas is much improved. The only draw back is the severe lack of parking due to "valet" area being cordoned off and it being a part of the very large mall parking lot
I don't get it..
THIS ISN'T the first time either matter of fact the last time we went to see a movie 3 weeks ago before the issue lastnight was the same EXACT same issue..
I went to 10:55 AM American Made movie on Sunday, 10/8 and was asked to reserve a seat. The customer person said that this was new now and you have to reserve your seat. I spent an extra 5 minutes arguing because I didn't want to do this. Consequently, I was stuck between two people that I did not want to sit by. Also, I hate these stupid lounger seats. They hurt my back. If this is the future of movie-going then I won't be going to movies. I'll wait for it to come to Verizon and stream it then. I will no longer be going to your movie theater. This idea sucks!
They hardly check tickets. Now I understand you can't always stop people from sneaking in but when a customer comes to you and says look their is people in the movie theater screaming and yelling and carrying on and stopping other people and including myself and my family from enjoying a movie you paid $45+ dollars to go see then you should do your job. It was nice until the people who snuck in the movie's starter acting a fool.
People acting like fool's screaming and yellow and carrying on.. also constantly seeing their cell phone light's. We ended up walking out of our movie after I had brought it to their attention what was going on and they did NOTHING.. they didn't even come inside to check at all.
Cinemark is a US Movie Theater based in Hanover, Maryland. Cinemark is located at 7000 Arundel Mills Cir, Hanover, MD 21076, USA.
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