I have a sapphire ring that is very sentimental to me. My daughter gave it to me 25 years ago and I lost one of the sapphire's out of the ring. I took it to Reeds for repair. I was told it would take about 10 days...they would phone me when it came in...no problem. about a month went by...the ring was not back...another phone call was made to the jeweler who was repairing the ring....said it should be ready in 10 days. Another month goes by and yes my ring was returned to me with a beautiful sapphire to match the other stones. The reason for my long explanation is this:
I went to Arundel Mills Mall in search of a gift for a friend. From the moment I walked in to Reeds, I felt very comfortable. Michelle and Keith helped me select the perfect gift. The customer service was excellent! I recommend going to Reeds if you ever want to make a jewelry purchase.
Michelle, the assistant manager stayed in contact with repair jeweler and most importantly, called me when she said she was going to call me. Because it took so long for the repair jeweler to find the right size stone and they had my ring almost 3 months, which normally would be a 10 day repair. Michelle did not charge me for the repair. She was extraordinary in dealing with me and I am so very grateful to her.
I keep seeing reviews here for Michelle and there’s a reason. She’s wonderful. I’ve been looking for an enhanced for almost a year and she was extraordinarily helpful in figuring out what went well with my engagement ring. The stone sits a bit funny so finding something that goes well with it has been an ordeal. Michelle was patient and listened to what I was looking for. If you’re looking for excellent customer service ask for Michelle.
So I'm not sure where to start except to say that Reed's helped my boyfriend and I find my perfect ring. I was very very sure about what I didn't want but not sure what I did want. We walked about 30 stores and tried on 150 plus rings but nothing was calling to me. On a last whim before custom design we walked into Reeds. My boyfriend was just about done walking stores when we entered but we immediately felt at ease with Keith. He was friendly, helpful and had us laughing within 2 minutes. He asked what we wanted and could he help? I explained we were just browsing and we would let him know. He asked if he could point us in the right direction- I said I know that I want rose gold, oval diamond and a thick band. I asked to see a ring and it didn't make me weak in the knees - he offered to show me a ring he thought I would like and pulled out something I would have never picked out. It was my dream ring - it was beautiful and unique and it quickly gave me goosebumps. Keith went on to tell us so much amazing information about the ring and the history of the store and design. The ring was a setting so we needed to pick a diamond. Once again Keith went above and beyond. He showed us multiple diamonds in our price range and even went as far as calling another store to get us other options! We were torn between a 1/2 karat and 3/4 and Keith reached out to the president of the company to try and get us a diamond in our price range. We received the most wonderful customer service and personal care we could have asked for when making such a large purchase! We are so grateful for Keith and his entire team!! Thank you Reeds!!
Michelle and Kendra helped me to find the perfect solution to my wedding band dilemma! While I absolutely loved my engagement ring's simple setting, the way in which the center stone was set on the band, I was unable to find any wedding band that would sit flush with my engagement ring. After visiting quite a few jewelry stores, these great ladies offered me a solution that no one else had offered. I found a very pretty and simple wedding band which I purchased two of, and in one of the bands their jeweler set the center stone from my engagement ring. I now have a matching set that sits flush and is absolutely beautiful! Thank you Kendra and Michelle - I really appreciate it!!
Reeds Jewelers is a US Jewelry Store based in Hanover, Maryland. Reeds Jewelers is located at 7000 Arundel Mills Cir #473, Hanover, MD 21076, USA.
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